Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. 

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@thegarageoutfitter.com.

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The following brands are excluded from this Price Match Guarantee: Montezuma
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

We offer a 30-Day Money Back Guarantee on all unopened, unused, and undamaged units. The unit must be unaltered and in original, new condition. Shipping charges to SmarterHome must be paid by customer.

Upon acceptance and processing of the return, all funds will be returned to the original method of payment (minus any fees) and will be processed by SmarterHome within 7 business days of receipt of product (excluding weekends and holidays).

SmarterHome reserves the right to remedy any minor defects in defective units by replacing defective, inoperable, or missing parts rather than offering a refund or exchange.

After 30 days, and up to 90 days from the date of purchase, if product has not been installed, it can be returned for a refund, less 10% restocking fee. Shipping charges to SmarterHome must be paid by customer. The unit(s) must be undamaged and in original, new condition.

Due to the nature and logistics of inventory management and distribution, after 90 days, no returns will be accepted.

SmarterHome DOES NOT accept returns on units that have been installed, modified, scratched, damaged, or abused as they cannot be resold as new products. If you made a mistake while mounting a SmarterHome Lifter, we may have several remedies available to you to help you repair the damaged area and still be able to use your unit. However, we will not accept a return within our terms.

If you have any questions or would like to initiate a return, please contact our customer service department.

SmarterHome offers to the original purchaser a one-year limited warranty on all products from the date of purchase. If a manufacturing defect in a product or any component thereof appears at any time during the warranty period, SmarterHome (or its licensed distributor) will, at our sole discretion, repair or replace the product or the defective component with new or refurbished products or components having an equal or greater value and/or performance characteristics. As part of the warranty process, SmarterHome may require a valid proof of purchase. Any product or component that is replaced or repaired will be covered for the remaining warranty period or three months from the date of replacement or repair, whichever is longer.  

Who is Covered

This warranty is non-transferable and applies only to the original purchaser of the product.

What is Covered

The warranty covers manufacturing defects in materials and/or workmanship that cause the product to not function as advertised, subject to the limitations set out herein.

This warranty applies only to products when used for personal home applications. Different warranty periods and terms apply for commercial applications.  

What is Not Covered

This warranty does not cover normal wear and tear or any product that fails due to:

• Abuse
• Accident
• Alterations
• Damage from pets/insects
• Exposure to salt air
• Extraordinary use
• Improper cleaning
• Improper handling
• Improper measurements
• Improper installation
• Improper operation
• Improper maintenance
• Misapplication
• Outdoor use
• Product or device misuse

Any product that, with the passage of time, exhibits:

• Loss of color intensity (including, but not limited to fabric, plastic parts, faux wood parts, and metals)
• Yellowing or cracking of plastic parts or faux wood products

Costs associated with:

• Transportation to and from retailer
• Product removal
• Product remeasure
• Product reinstallation
• Shipping defective products to SmarterHome for making a claim under this warranty.

In the event there are multiple similar products such as blinds, shades or lifters in the same room, only the defective product will be replaced.  

SmarterHome does not guarantee that replacement products or components will be compatible with older discontinued products or apps, and it will not have any responsibility for integration of replacement products with any non-defective components, systems, or products or for repairing or replacing non-defective related components, systems, or products.

SmarterHome products are intended only for indoor use. SmarterHome does not warrant its products for outdoor use, and any such use voids the warranty.  

Warranty Remedy 

THIS SHALL BE YOUR SOLE REMEDY UNDER THIS LIMITED WARRANTY

If a SmarterHome product or component is found to have a manufacturing defect in materials or workmanship within the warranty period, we will (at our discretion) do one of the following:

• Repair the product
• Replace the product component with a new or refurbished product or component of equal or greater value and/or performance
• Refund the original purchase price of the product or component

Colors vary from lot to lot and may not exactly match sample swatch or previous purchases. Discontinued items or color selections will be replaced with the closest equivalent current product.

Where and How to Obtain Warranty Service  

To make a warranty claim for a covered product, contact us for additional warranty information. All warranty issues require prior authorization from SmarterHome. To initiate a warranty claim, please contact Customer Support.

For all warranty claims it is the responsibility of the customer (at their cost) to return the defective product, along with all original cords, hardware, batteries and any other accessories to SmarterHome (SmarterHome, Inc., 3500 Mountain Vista Pkwy, Unit 1, Provo, UT 84606). Along with the warrantied item, the shipment must also include a copy of the receipt showing date of purchase and a description of the defect. The product and other required information must be received prior to the expiration of the warranty period. 

Limitation of Liability

THE SOLE REMEDIES AFFORDED UNDER THIS WARRANTY ARE REPAIR, REPLACEMENT, OR, IF REPAIR OR REPLACEMENT IS NOT COMMERCIALLY PRACTICABLE OR CANNOT BE TIMELY MADE, A REFUND OF THE PURCHASE PRICE. SMARTERHOME WILL NOT BE LIABLE FOR CONSEQUENTIAL, INDIRECT, SPECIAL, OR INCIDENTAL DAMAGES RELATED TO THE USE OF, OR INABILITY TO USE, ANY SMARTERHOME PRODUCT. (SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.)  

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.